We booked a Toyota RAV4 on 6/22/221...

We booked a Toyota RAV4 on 6/22/221 with Green Motion on Crete through rentalcars.com for a period of time from 29.06 to 06.07 and made 100% payment in the amount of 13916 UAH. Reservation number 699965750.

In the feedback form in the booking request, sent by Rentalcars we sent a message twice!!! on June 29. The message contained the following text: "Good afternoon, due to In case of force majeure, we have been forced to change our tickets and will arrive on 30.06 at 21.00. Please keep the Toyota RAV4 car for us. In advance thank".

We called several times on the phone number listed on the reservation form phone +302810344279 and phone +0442250386, however The phones were not answering. Therefore, we were unable to contact Rentalcars either by mail 24 hours prior to arrival or via the phone.

At the office of Green Motion on June 30th we showed the representatives of the company the confirmed car reservation form. Representative The company said that our application was canceled because we did not come to pick up the car on 29.06 and we had to deal with it ourselves by contacting the company Rentalcars.com. The representatives of the company Green Motion categorically refused to clarify the situation, and call Rentalcars in our presence to clarify the circumstances, despite the fact that we showed documents confirming the reservation and full payment