Dear Saulo, Thank you for sharing your...

Dear Saulo,

Thank you for sharing your experience with us! We truly appreciate your detailed and thoughtful feedback.

We’re glad to hear that your journey from demo to live trading has been smooth so far and that you’ve found your focus with gold trading. Developing a clear strategy and sticking to a specific instrument is a great approach, and it’s nice to know our platform and trading conditions, including spreads, are supporting you along the way.

It’s also great to hear that you’re enjoying our promotional campaigns. While the outcome may not have been in your favor this time, we sincerely appreciate your continued engagement. Please note that the winners will be determined after the promotion concludes. We encourage you to continue trading and collecting coins, and we wish you the very best of luck in the upcoming rounds.

At the same time, we sincerely appreciate you bringing the delays you experienced with our support team to our attention. While we aim to provide fast and consistent assistance, occasional delays can happen, and we understand how frustrating that can be. Your feedback helps us identify where we can improve, and we’ll continue working to make our response times more consistent.

Regarding Telegram support, thank you for the suggestion. At the moment, we focus on our official support channels to ensure security and quality of service. Still, we’re always open to considering new communication options based on user feedback like yours.

Thanks again for being with us and for your honest review! We’re here to support you on your trading journey.

Best regards,
Pocket Broker Team