Dear Munah bin Suriani, Thank you for...

Dear Munah bin Suriani,

Thank you for your detailed and constructive review — we truly appreciate you sharing both the pros and the cons of your experience with us.

We understand that getting started, especially with different trading modes, can be a bit confusing at first. Our goal is to provide options for all types of traders, but we agree — the user journey should be as simple and clear as possible, particularly for beginners. Your feedback helps us improve, and we’re actively working on making the platform even more intuitive.

We’re also glad to hear that your deposit process was smooth and secure via Binance — that’s great news!  And regarding the support — thanks for the heads-up! While our AI is designed to respond quickly, we’re looking into making human interaction faster and easier to access.

If you ever need help understanding the trading modes or anything else, don’t hesitate to reach out — we’re always here to assist!

Best regards,
Pocket Broker Team