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Ease of use of the service
60%
Prices
80%
Variety of tours
80%
Support Service
60%
Ticket issues ruined part of my day
I used Omio to book a Greyhound bus in the US, but things didn’t go as smoothly as expected. When I tried to scan the digital ticket at the terminal, the barcode wouldn’t read. I had to wait in line and explain the issue to the staff, who manually checked me in after verifying the booking code online. It was stressful and delayed my trip by 30 minutes. Customer support responded eventually, but only after I left the station. I like that Omio gives a wide range of transport options, but better ticket compatibility with local systems would make a big difference.
Positive
Multiple transport options
Minuses
Barcode issues
unreliable digital tickets
More honest opinions from real people about the company Omio
Ekaterina Talizina2 years ago
4
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0
0
Omyo tickets
very often I buy through the application, I like it, it has always been without problems. I bought tickets here half a month earlier and I can't return the tickets, as the date has changed
Sergey Nikolaevich3 years ago
1
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+1
0
Buying a ticket
I had to go from Warsaw to Belarus. I found this service, I do not understand what I bought. Money was taken off the ticket does not exist, there is no feedback. In general, I do not recommend this company to anyone.
Anonymous user3 years ago
2.8
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0
There was no ticket when boarding. I had to buy a new ticket
I bought tickets for the bus Riga-Tallinn on 29.07 at 19.00 in Omio. On boarding it turned out that there was no ticket. I had to buy a new ticket.
Ticket issues ruined part of my day
I used Omio to book a Greyhound bus in the US, but things didn’t go as smoothly as expected. When I tried to scan the digital ticket at the terminal, the barcode wouldn’t read. I had to wait in line and explain the issue to the staff, who manually checked me in after verifying the booking code online. It was stressful and delayed my trip by 30 minutes. Customer support responded eventually, but only after I left the station. I like that Omio gives a wide range of transport options, but better ticket compatibility with local systems would make a big difference.