Unfortunately, unknowingly write off funds without my...
Unfortunately, unknowingly write off funds without my knowledge, justified by the fact that they have a default auto-renewal. The fact that I did not order it – they do not care. I think this is not very adequate behavior for such a company. I wish you all the best.
Yaroslav Berezhytskyi
Dmitriy Prusov
26 November 2021 at 14:15
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Hello, Dimitri.
My name is Yaroslav, I am from Netpeak Software technical support.
According to our terms of use, the auto-renewal option subscriptions is enabled by default.
We notify users that auto-subscription is enabled BEFORE they make a payment on the site (see screenshot): https://img.netpeaksoftware.com/vieri/1K4EYUK.png), where you can immediately disable it by going to the “Control Panel” of your personal account.
You can also you can disable autopay at any time later in the “Subscriptions and payments” section in your personal cabinet (see screenshot: https://img.netpeaksoftware.com/vieri/1K48E9H.png).
Auto-subscription is used everywhere by many companies, as far as SEO is concerned, you can name companies such as Moz, Ahrefs and others.
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Roman Smeshko3 years ago
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The company has taken the position of a THIEF!
Good afternoon everyone!
Due to the fact that Netpeak Software (Netpeak Group) has decided to punish its users.
I ask everyone who has paid subscription to this program and lost money to write a statement https://rkn.gov.ru/treatments/ask-question/ about fraud.
In this way we together we can punish... Read more
Roman Kalinin3 years ago
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The rotten office showed itself in all its glory
Since the start of the operation to end the war in Ukraine, this rotten company just stole all the money on paid accounts by blocking access of users from Russia and Belarus to personal paid accounts. Moreover, as before (without user's consent) includes auto-renewal for all services and continues to... Read more
Anonymous user3 years ago
1
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+2
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failed to fulfill their obligations
failed to fulfill their obligations and sent the customers straight out
Unfortunately, unknowingly write off funds without my...
Unfortunately, unknowingly write off funds without my knowledge, justified by the fact that they have a default auto-renewal. The fact that I did not order it – they do not care. I think this is not very adequate behavior for such a company. I wish you all the best.