CLAIM TO EXMO. My ticket number is...

CLAIM TO EXMO.

My ticket number is 676123. The situation is as follows. Lost access to the purse and mail, I wrote to tech.support, I 2 days exhibited requirements
in the form of the following actions: selfies with a sheet of A4 on which the current date and the document with which it was registered – done; video with the document
and sheet of A4 paper with the date – got it; authorization and 3 login attempts from the registration IP – got it, I pointed out the operating system and the browser. There were no questions about these items, and I thought that
I thought that they would change my e-mail and I could log into my wallet, but it turned out not so simple. I was asked an infinite amount of data, where and whence came the money, screenshots, and so on.
I could not provide this data and explained to support that: 1. These demands are not justified, because the wording of your rules in the form of “Exchange may request any data” can be interpreted as you want.
can be interpreted any way you want and not all people will be able to comply with them; 2. I don’t have to do this because the rules do not say that I will have to do it
In the case of a change of mail or blocking my wallet; 3. I simply do not have what you are asking, I do not keep any information about my receipts and withdrawals. To what support responds with templates the same thing for 2 days. The trial itself has been going on for 3 days.
Already about 5 times they say directly that I can not get a new mail and unlock the purse. Legitimate and sane reasons for refusal do not name, verification I passed.
That is, if the original problem was only to identify me, now I have to prove that I am the rightful owner of the money. Claims as to the origin
They don’t make claims about the origin of the money, they would have made them in 3 days if there had been any. The situation in the dry residue – lost access, was verified, did not provide them with data
The bottom line is that I lost access to the verification procedure and did not provide them with data on receipts and withdrawals – all on this basis, they saw fit to misappropriate my money.