More honest opinions from real people about the company Cotosen
Company review statistics for Cotosen34 reviews
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Assortment of goods
Convenience of order placement
Operation of the store's delivery service
Convenience of returning goods
Estafa total
I purchased 2 items on 06/12/2022. After claiming it they told me “with very good words” that it would arrive soon. One of the items arrived in the first days of January/2023. The 2nd arrived on 01/31/2023. Almost 2 months later. The first item arrived fine. The 2nd item did not had nothing to do with what I had ordered.
I wrote to customer service and "with very kind words" they asked me to I apologized for sending them a photograph of the item I had received by mistake.
After 2 days I received a reply and "with very nice words" they apologized again and offered me 2 options:
* Refund me 11€ which is supposed to be the difference between what I had order and what had been sent to me.
* Return the item to me at my expense "to China" no less. That could cost more than the article costs.
It is a shame that after the mistake made on their part I have to keep something that they have nothing to do with. From then I will try to give them the worst possible publicity.
With this what you get is that people distrust online shopping. I certainly doubt I will never buy anything from this guy again. Certainly not from this riffraff.