Crooked exchange Chiliz.net

Crooked exchange. I made a trial deposit 90TRX (about $6) – money from Binance successfully left according to the rules, but they did not come to Chiliz.
Normal There is no support, only through the Telega. Wrote.
Official support, [07.05.2023 13:11]

I discovered your account as I encountered a hash script error, so transaction blocks are compromised,
and if the error is not corrected, it can lead to the loss of the account, funds because they can be frozen out of your asset.
You have a limited amount of time to do this

That is their shoestring, and to fix I have to do it! (If only I knew HOW?)
Deposit procedure is standard for all exchanges and the algorithm is about the same, but with a similar I encountered the situation for the first time.
Support offers me to fix the situation, bind third-party purses – WHY?!!! I’m at the address of the exchange contributed deposit.
I’ll give them the deposit as a gift and I’ll pay them back in another place.
I can imagine what a hassle it is to withdraw.
My The experience was unsuccessful, but you decide for yourselves.