Threw it on BTS

I exchanged bitcoins for rubles. they wrote that the transaction looked suspicious without providing any screenshots of the verification facts….
After that I checked my address at AML…. My address from which the bitcoins were sent was verified ……
It was proposed to verify…. Passed in 3 hours…. Constantly something did not like the video or photos….
Then I was asked to record a video with my passport with a piece of paper and the date… Done…..
After which I get this in the mail…
Hello.

To confirm the origin of the funds we ask you in full answer the following questions:
– Through which platform did the funds come to you? If possible, please provide screenshots from your history the sender’s wallet/platform codes, as well as links to both transactions in the explorer;
– What service you received funds for;
– how much there was a transaction, as well as the date and time of the transaction;
– which contact person did you use to communicate with the sender of the funds? If possible, please, Provide screenshots of correspondence with the sender, where we can see confirmation of sending funds.
Send a video. The video should show you holding Passport in hand and a piece of paper with the name of our service and the date. Say clearly: I, full name, made the exchange at the service baksman.org. Next it is necessary to point the camera at the screen of your wallet and show your transaction to our details and Hash of the transaction. Please make a refund of my