I registered and placed an order online...

I registered and placed an order online (since I can’t move or carry heavy objects after an injury). I paid. (Payment is only online). At The site has no reliable information about the presence/absence of products. About the absence of items in the order, I found out only when it was received (in the bill of lading position were – in reality not). I called the company and got the answer that when the goods appear, they will be sent to the delivery point (delivery dates are unknown). Two months have passed – the goods are gone, no refund, they refused to change the product for a similar value (although other online stores have problems with No refunds, as well as replacements, and missing items are reported to customers by employees before the order is shipped). Get information on how to write off the points received (30% discount) also turned out to be a problem – the chat room staff offered a link to an online course for this (just nonsense), which says a lot about the skill level of the employees of this company. With great difficulty, I was able to find out on the Internet that for I had to place my order on another site to get the discount (which the Werther’s staff bravely kept silent about). I placed a discounted order on the new site (shipping 800 rubles), again the same problem, -25% of the order was missing upon receipt, which also no one reported anything (but, interestingly, the paper There was no invoice, and in the invoice on the site of some paid, but absent in reality items were not and what it depends on, to understand