withdrawal of funds is not possible

quickly registered, for an hour earned 20 thousand, that to withdraw the money system requested to replenish the account for 2 thousand from the card on which I want to withdraw funds, well logical perhaps, after blocked the withdrawal, write to the support service, there wrote back that you need to make another 4500, *** that the first time assured not to be afraid, then says – I did not know that it will be and more psychological move, do not you trust me??? behave like a child …??