Good afternoon! Thank you for your feedback

Good afternoon!

Thank you for your feedback. We are sorry to hear about the inconvenience you experienced during the charter.

When you first wrote to us about your problem on the charter, we immediately contacted the charter company. We were informed that the window had fallen out due to the severe storm and waves hitting the yacht. Advance warnings for adverse weather conditions, including winds up to 40 knots, were provided, but unfortunately not you are accounted for. Such incidents can occur when sailing in hazardous weather conditions, especially considering the age of the boat (2002).

In the conditions your charter contract stated that “The client shall not leave the port or anchorage if the wind strength exceeds or is forecast to exceed more than 30 knots, or if the port authorities have imposed a sailing prohibition. …"

Notwithstanding your breach of contractual terms, the charter company will not charged you for the broken window. Unfortunately, due to inclement weather, the repair team was unable to arrive at your location in time to replace the window.

In addition to In addition, the charter company informed us that they covered the cost of your mooring in Hvar (as you needed to sail there for repairs windows) and organized your transfer from the airport to the base and back without requiring any compensation from you.

We understand the frustration caused by this situation. But given the circumstances, we cannot claim compensation from the charter company on your behalf. Thank you for your understanding!

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