Dear Lennox Groves, We apologize for any...

Dear Lennox Groves,

We apologize for any inconvenience during the charter.

When you informed us of the difficulties with the charter, we immediately contacted the charter company. We were informed that the window had fallen out due to the severe storm and waves hitting the yacht. Prior warnings of adverse weather conditions, including winds up to 40 knots, have been provided but unfortunately have not been taken into account by you. Such incidents can occur during transitions in hazardous weather conditions, especially considering the age of the yacht (2002).

The terms and conditions of the charter contract stated, that “The customer shall not leave the port or anchorage if the wind force exceeds or is forecast to exceed 30 knots, or if the port authority imposed a swimming ban. …"

Despite a breach of contractual terms on your part, the charter company did not charge you for the broken window. Unfortunately, due to the weather, the repair team was not able to get to you in time to replace the window.

In addition, the charter company informed us that they covered the cost of your mooring in Hvar (as you needed to sail there for window repairs) and organized your transfer from the airport to the base and back without requiring any compensation from you.

We understand how you feel. But we cannot demand compensation from to the charter company on your behalf, taking into account the circumstances. Thank you for your understanding!

Best wishes,
SEARADAR Team