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Hello Bobbie Ingram, We appreciate your detailed...
Hello Bobbie Ingram,
We appreciate your detailed and candid feedback.
The cryptocurrency market is recognized for its unpredictability, and there have been numerous instances where unprecedented volatility has caught traders off guard. We regret that you were unable to close your positions before the October 10 volatility. However, your ability to reflect honestly on this experience demonstrates significant maturity as a trader.
We are pleased to learn that our platform performed effectively during the heightened market activity on that day. At PrimeXBT, one of our primary objectives is to ensure that our platforms remain robust and secure under all market conditions.
Regarding the fund transfer process, we strive to offer fast and efficient methods to ensure that our customers do not experience delays when making deposits.
We wish you continued success in your trading journey and believe that you will emerge even stronger from the October volatility.
If you have any questions, please do not hesitate to contact us.
Kind regards,
The PrimeXBT Team