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Hello Nasreen Nasreen, Thank you very much...
Hello Nasreen Nasreen,
Thank you very much for sharing your insightful feedback. Indeed, the importance of risk management is often underestimated, especially in the early stages of trading. Assuming this fact and the events of the mass liquidation, similar to the one on October 10th, we invested additional effort in making the trading process less risky through flexible, isolated, and cross-margining. Our traders should be confident; we’ll do our best to protect them from unfavourable market conditions.
Good to know, you haven’t faced delays in withdrawal execution. We understand how important it is for our traders to prioritize speed and safety. At the same speed, we aim to maintain the support response time, though it may take longer to process a trader’s inquiry depending on the issue’s complexity.
Regarding funding rates, unfortunately, factors beyond their control influence them, such as central banks’ policies, interest rates, and other economic data. However, we have maintained low fees and spreads while continuing to strive to maximize our traders’ profits.
Kind regards,
The PrimeXBT Team