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PrimeXBT Nuha 23 July 2025 at 08:26Rate your response 000
Hi there Nuha,
Thank you very much for taking the time to share your honest review about our service.
Indeed, we try our best to deliver competitive fees, which have already been recognized by the trading community as one of the industry’s lowest. We apply stable and fixed fees both for maker and taker orders, providing accessibility for every trader. More information about fees can be found at our website: https://primexbt.com/crypto-futures/fees
Also, we prioritize prompt and safe work on the payments. As a crypto exchange, we have gained expertise in executing crypto transactions, which brings a convenient and stress-free user experience.
For customer support, there are live chat agents who work 24/7 and usually respond in a very short time. We’re sorry to hear that it takes longer than you expected to get a reply. Due to some complicated inquiries and heavy traffic, rare response delays are not excluded.
Kind regards,
The PrimeXBT Team
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On the other hand, the customer service lacks the speed. I could wait for 20 minutes to get an answer, this is not acceptable from a big company like primexbt…