Blocked Withdrawal From Wallet, MONERO STOLE?

The most interesting part is at the end.
In August 2020, I decided to buy a Monero, got this coin purse, and went to the exchange office happy I exchanged my previously bought bits for coins. I exchanged, satisfied, and put the coins into a new purse. I decided to verify my account and at the same time to check the withdrawal, but there was no way out. ACCOUNT IS FROZEN! .
I wrote to the support service, described the situation, they replied type need to confirm i.e.. verify account!!!

Nonsense you say – and yes, I thought so too…..After a long correspondence in the end the account was verified, BUT THE CONCLUSION IS TAKEN NOT WORKING.
Further correspondence with support frankly seemed like laughter. at some point I received a letter like this from them:
Hello,

Thank you for following up!

To proceed further, we would like to ask you to provide the following information:

1) Screenshots and the name of the external service which was used to send the coins to your wallet. For example, it can be a screenshot of the exchange or from another wallet, where we can see the information about this transaction: address, hash, and amount.
2) Photo of your identification document in English: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address (You can get a PDF bank statement in your online banking service). Information should be in English;
4) A photo of yourself in front of the image “Attention” (attached